Planning Delivery and Collection Times

Our play equipment is available to all soft play, ball pool, bouncy castle and party equipment hirers between the hours of 10 a.m. and 7 p.m. This does not mean that the play equipment will be in your possession and use between these hours. It means that we start delivering from 10 a.m. and our last collection is at 7 p.m. based on a fuel and time efficient route.

We will combine all our hires for the day to plan the best route based on party start and finish times. You can tell us times that you prefer/want delivery and collection but this will not always be possible. We accommodate requests as best as we can but do not guarantee that we’ll be able to.

In the event that your party/event runs from 10 a.m. to 7 p.m. we will deliver to you and collect from you at a time that fits in efficiently with one of our delivery vans.

For hires in homes or venues with very flexible time access, we will be in touch a day before to confirm delivery and collection arrangements. E.g. if your party is on Saturday, we’ll send you an email or text message on Friday afternoon confirming delivery and collection times.

We would be aware of your celebration start and finish times based on the information on the booking form and aim to ensure that delivery and collection times do not disrupt party times given. Please note, our last collection is at 7 p.m. unless play equipment is hired overnight.

If we told you a delivery time when you place the booking, we’d have to call you every day to change it as new bookings we take shift plans around on the vans and routes.

We know you want to know when all the fun stuff is coming and we’ll let you know as soon as we know – we’re constantly working to get the routes organised and give you an accurate delivery and collection time as soon as possible.

If any of the information you have provided in your booking form changes please inform us immediately.

Every effort is made to be punctual however delivery and collection times are approximate. We will do our best to notify you of any delays due to traffic incidents and congestion but we cannot be held responsible for delays beyond our control.

On some occasions, we may request to change the delivery and collection times at the last minute if this is convenient for you. We appreciate your cooperation in advance.