Soft Play Delivery & Collection in London

Dancing Cubs delivers, sets up and collects soft play equipment throughout London. Our standard delivery and collection hours are 10:00am to 6:00pm. We plan each day's route around confirmed and paid bookings, event times and venue access requirements. You can request preferred times when booking, although specific arrival times cannot be guaranteed.

How Are Soft Play Delivery Times Arranged?

We organise delivery and collection routes using all confirmed and paid bookings, the locations we need to visit and the event start and finish times provided by customers.

Our vans may need to travel between several London venues on the same day. Planning the route as a whole helps us manage journey times and keep the delivery service efficient.

Please provide accurate information when booking, particularly if your venue has restricted access or a fixed period in which suppliers are allowed to arrive.

Can I Request a Specific Delivery or Collection Time?

Yes. You can enter preferred delivery and collection times on your booking form. We will consider your requests when planning the route, but a requested time is not a guaranteed arrival time.

If your event is taking place at a school, hotel, office or another venue with fixed supplier access times, please tell us when booking. We can then take those restrictions into account before finalising the schedule.

For example, a venue may require equipment to be brought in before guests arrive or collected only after an event has finished. We need to know about these arrangements in advance.

When Will I Receive My Delivery and Collection Slots?

For bookings at homes and venues with flexible access, we contact customers by email or text the day before the event to confirm their delivery and collection slots.

We use the event information supplied on your booking form to plan timings that minimise disruption to your party.

If you have not yet told us about a venue's loading restrictions, access hours or other important requirements, please do not wait until the day before your event to share them.

What Information Do You Need About My Venue?

We need the correct delivery address, event times and details of anything that could affect access or set-up. This is particularly important for London venues with loading bays, stairs, lifts, parking restrictions or controlled entrances.

Use the following checklist when completing your booking:

These details are especially useful for larger bookings involving soft play packages, soft play climbing frames, white fencing or multiple pieces of play equipment.

How Much Space Is Needed for Soft Play Set-Up?

The space required depends on the equipment you hire. Check the dimensions and suitability of your chosen products, and tell us about any access restrictions before booking.

A small toddler play area and a larger installation will have different floor-space requirements. Ceiling height may also be important when hiring taller equipment or planning an indoor event.

For help choosing equipment for your venue, see Setting Up Indoors and Setting Up Outdoors. You can also browse our Small Spaces options if your available floor area is limited.

Please note: This delivery guide does not give universal floor-space, ceiling-height or capacity figures because these vary by product. Check the relevant product information rather than assuming that every soft play package has the same requirements.

Can You Deliver to Schools, Hotels, Offices and Event Venues?

Yes. Dancing Cubs delivers children's play equipment to homes and a variety of managed venues throughout London, including schools, hotels, offices and event spaces. Please provide the venue's supplier access requirements when booking.

For school and nursery events, it is helpful to tell us whether equipment must be delivered outside teaching hours or brought in through a designated entrance.

Hotels, offices and larger event venues may have loading-bay bookings, security desks, lift restrictions or specific collection arrangements. Please check these details with your venue organiser before confirming your hire.

We also provide equipment for corporate events, wedding entertainment for children, hotel soft play hire and festival children's entertainment. Larger events may require additional delivery and set-up planning.

What Happens if My Event Finishes After 6:00pm?

Our standard final collection time is 6:00pm. If your event runs later, a later collection or overnight hire may be possible for an additional charge, provided it is arranged in advance.

Please tell us your event's actual finish time when booking. Do not assume that a later collection or overnight hire is automatically included.

If you are planning an evening celebration or a multi-day event, discuss the arrangements with us before confirming your booking.

Are Delivery and Collection Times Guaranteed?

No. Delivery and collection times are approximate. We make every reasonable effort to arrive within the confirmed slot, but traffic, road closures and other circumstances outside our control can affect the schedule.

Where possible, we will notify you if an unforeseen incident is causing a delay. We cannot accept responsibility for delays caused by circumstances beyond our control.

Occasionally, we may also contact you to ask whether an alternative delivery or collection time would be convenient. We understand that not every customer or venue can accommodate a last-minute change.

What Should I Do if My Booking Details Change?

Tell us as soon as possible if your event times, address, venue access or other important booking information changes. Even a small change can affect the time needed for delivery or the route planned for that day.

Please do not rely on mentioning changes to our team when the van arrives. Letting us know beforehand gives us the opportunity to review the arrangements.

Where in London Do You Deliver Soft Play Equipment?

Which Areas of London Does Dancing Cubs Deliver To?

Dancing Cubs delivers, sets up and collects soft play equipment throughout North, South, East, West and Central London. We provide children's play equipment for homes, schools, nurseries, hotels, offices and event venues, with delivery arrangements planned around your booking, event times and venue access.

Our London delivery areas include the following locations. Select an area to find out more about our soft play hire service there.

Can You Deliver Soft Play to My London Venue?

We deliver to a variety of London venues, including family homes, community halls, schools, hotels, offices and larger event spaces. The arrangements depend on your location, the equipment booked and the access available for unloading and set-up.

If you are planning a birthday party at home, please tell us about parking, stairs and the route to the play area. For a school, hotel or corporate event, check whether the venue has a designated loading bay, supplier entrance or fixed delivery times.

These details are particularly important for larger bookings involving soft play packages, soft play climbing frames or ball ponds. Providing accurate venue information helps us plan the time needed to deliver and set up your equipment.

Do You Deliver Outside the Areas Listed Above?

The table highlights the London locations with dedicated area pages on our website; it is not a complete list of every neighbourhood we may serve. If your venue is elsewhere in London or you are unsure whether we can deliver to your address, please ask us before booking.

Visit Soft Play Hire London for more information about our London service, or use Contact to tell us your venue address, event date and the equipment you would like to hire.

What Else Should I Check Before My Event?

Check that your chosen equipment is suitable for the venue, that you have provided accurate access details and that you understand the delivery and collection arrangements.

For outdoor bookings, read our Weather Policy. Our Safe Play Guidelines explain important considerations for using the equipment during your event.

You can also read our FAQs and T&Cs for further booking information.