Privacy Policy

Introduction

This Privacy Policy is a formal document outlining how Dancing Cubs Ltd and its representatives ('we') handle and manage personal data. It applies to our website visitors and customers ('you').

Data Controller Details

The Data Protection Officer (DPO) and owner of the company, Titilope Adeyanju, oversees the management and security of your data. For any concerns or queries regarding data handling, the DPO can be contacted at 07936961025.

Purpose of Data Processing and Storage

We collect and process your personal information when you make an enquiry or place an order for our services, such as soft play hire and bouncy castle hire. The data we collect includes your name, contact details, and IP address, which is essential for the provision of our services. Additionally, we store your details for compliance with tax and insurance regulations.

Your data is only stored or processed when directly provided by you and is necessary for the operations of our business.

Data Retention Duration

Your personal data is retained for up to 8 years following the end of your customer relationship with us, primarily for tax and insurance purposes. Post this period, your data is anonymised, except in cases where you have opted in for ongoing communications from us.

Data Access

Access to your personal data is predominantly limited to our DPO and authorised staff members.

Some of our service providers, such as Booking Online Ltd (our website provider), Fastmail (our email provider), and their respective service providers, may also store copies of your data. Additionally, if you interact with us via social media platforms, these platforms may retain a copy of your communications.

We assure you that your data is not sold or provided to third-party marketers.

Data Sharing

In certain legal scenarios, we reserve the right to share your personal data with other entities. This may be necessitated in situations involving insurance claims, tax audits, or fraud prevention.

Your Rights to Access and Deletion

You are entitled to request a copy of the data we hold about you, which will be provided via the email address used during our service interactions. If you were a past customer, some of your data might need to be retained for legal reasons. However, we will comply with your deletion requests wherever possible.

Marketing Communications

You can alter your marketing communication preferences at any time by clicking the unsubscribe link in our emails or contacting us through other means.

Cookie Usage

Our website employs cookies for functional purposes, such as order placement. These cookies are temporary and do not identify individual visitors. Third-party services like Google Analytics also use cookies, governed by their own policies.

Complaints Procedure

For any unresolved issues regarding our use of your data, the Information Commissioners’ Office (ICO) in the UK is the appropriate authority to contact.

This Privacy Policy is designed to uphold transparency and trust in how Dancing Cubs Ltd handles your personal data, ensuring your privacy and data security at all times.