FAQs – Soft Play and Ball Pond Hire in London
Q: What areas of London do you cover for soft play and ball pond hire?
A: We cover the whole of London and beyond! From Clapham, Chelsea, and Greenwich to Wandsworth, Lewisham, Newham, and Tower Hamlets, we're always on the road delivering soft play and ball ponds across South, East, North, West, and Central London. If you're not sure we cover your area, just get in touch.
Q: What types of events can I hire your soft play and ball ponds for?
A: We work at all sorts of events—birthday parties, christenings, weddings, hotel and hospitality events, corporate functions, school fairs, community days, church events, nursery fun days and more. We even supply soft play for TV and film sets and pop-up installations.
Q: Can your soft play be used indoors and outdoors?
A: Absolutely! Most of our soft play packages and ball ponds can be set up indoors or outdoors, depending on the weather and space. We provide white picket fencing to help define safe play zones and mats for comfort and cleanliness.
Q: What age range is your soft play equipment suitable for?
A: Our soft play and ball ponds are mainly designed for babies, toddlers and young children aged 0–5, though older children can join in on some items too. For example, Didicars, Giant Jenga, and Happy Hopperz are often loved by slightly older siblings!
Q: Do you offer themed soft play packages?
A: Yes, we have one of the largest ranges of themed soft play in London. Choose from sea life soft play, princess soft play, pirate soft play, dinosaur soft play, football soft play, jungle soft play, farm soft play, construction soft play and loads more.
Q: What about ball ponds—are they colour-themed too?
A: They sure are! We have sea life ball ponds, construction ball ponds, transport ball ponds, dinosaur ball ponds, pirate ball ponds, football ball ponds, and a massive collection of colour-themed ball pits, from pastel and blue and gold to white and green and black.
Q: Can I hire tables and chairs with my package?
A: Definitely. We offer child-sized table and chair sets, adult seating packages, wooden stool sets, and even baby high chairs and colourful high chairs with trays. Great for eating time or party activities!
Q: Do you clean your equipment between hires?
A: Hygiene is a top priority for us. All our soft play equipment and balls are cleaned thoroughly between bookings, with our ball pit balls hand-washed and machine-sanitised regularly. You can read more about it on our ball pit cleaning page.
Q: Can I hire more than one package or customise a setup?
A: Absolutely. Many customers combine products like the pink, orange and blue soft play package with matching ball ponds, or add baby slides, baby play pits, climb centres, ball volcanoes, or even bouncy castles to complete their play zones.
Q: Do you set everything up for us?
A: Yes, our team will deliver, set up, and collect all items at agreed times. We make it all as easy as possible—just tell us where you want things placed and we’ll take care of the rest.
Q: How far in advance should I book?
A: Popular dates book up quickly—especially weekends and school holidays. We recommend booking as early as possible, but last-minute bookings are sometimes available, so always check with us!
Q: Can you set up in venues with no parking or restricted access?
A: We’re used to navigating London’s trickiest locations, from top-floor hotel ballrooms to narrow residential streets. Just let us know the access details when you book—if there's no lift or a long walk from the van, we can plan accordingly.
Q: Can you set up soft play on artificial grass, carpet, or hard floors?
A: Yes! We can install our soft play and ball pits on almost any surface. We always provide safety mats, and for outdoor use on hard surfaces or artificial grass, we’ll secure equipment with sandbags or suitable weights.
Q: Do you offer equipment for babies and under 2s?
A: Yes—we have lots of items specially designed for babies, including baby ball ponds, baby play pits, baby bouncers, buggy mats, and cushion play shapes. These are great for 1st birthdays and family events with very little ones.
Q: Is your equipment suitable for sensory or SEN-friendly play?
A: Many of our products offer sensory-rich experiences, with tactile shapes, vibrant colours, mirrors, and interactive elements. We can recommend softer layouts, quieter colour schemes, or simpler zones ideal for sensory play and neurodiverse children.
Q: Can I brand the soft play for a corporate event or activation?
A: Yes! We work with many corporate and hospitality clients. While we don’t offer fully custom builds, we can often coordinate colour schemes or create themed soft play areas to complement your brand. Just ask us what’s possible!
Q: Do you work with nurseries, schools, and churches?
A: We sure do! We regularly provide soft play for nursery graduations, school fun days, Sunday schools, church events, and toddler groups. We offer flexible weekday hire options and discounts for repeat or community hires.
Q: What happens if it rains on the day?
A: Many of our setups are suitable for indoor use, and we always recommend booking a venue or indoor contingency option. We can’t set up most soft play items outdoors in heavy rain, but if you have a gazebo or cover, we’ll do our best to make it work.
Q: Can I see the items before I book?
A: You can browse photos and detailed descriptions of every item on our website. For any questions or if you’d like help choosing, visit Contact Us and we’ll guide you through the options.
Q: Can I hire equipment for more than one day?
A: Yes! We offer multi-day hire for longer events, weekend bookings, and hotel guest entertainment. Just let us know your dates when booking and we’ll provide a tailored quote.
Q: What if I need to cancel my booking?
A: We understand plans change. Check our Terms for full details—generally, cancellations made with sufficient notice may be eligible for a refund or rescheduling. Please contact us as early as possible if anything changes.
Q: Do you offer packages for weddings or hotel events?
A: Yes! Our soft play is very popular at weddings, hotel brunches, and family-friendly corporate events. Many clients book white, pastel, or blue and gold packages with matching fencing, tables and chairs, and giant games.
Q: Do I need to clean the equipment before returning it?
A: No need! We clean and sanitise all soft play items, ball pits, and extras thoroughly after every hire. Just make sure all loose items like balls, blocks, or Happy Hopperz are returned to their original containers or bags.
Q: Can adults use the soft play or ball pits?
A: Our soft play and ball pit equipment is designed for babies, toddlers, and young children. For older kids or adults, check out our inflatable car track, Giant Jenga, or spring cannons—these are great fun for all ages.
Q: How far in advance should I book?
A: The sooner the better—especially for peak weekends, school holidays, and themed events. Some of our most popular items like the pastel bouncy castle, dinosaur soft play, and blue and gold ball pond get booked months ahead.
Q: Do you offer ball pit hire only, without soft play?
A: Absolutely. We have dozens of ball ponds in every size, shape, and colour—from colourful square ball ponds to pastel ball ponds, candy themed, pirate themed, and even unicorn-themed options. You can hire them as standalone pieces or add them to any package.
Q: Are your products suitable for tight indoor venues like flats or function rooms?
A: Yes! We offer compact soft play sets like Activity Package A, baby soft play, and smaller square or round ball ponds that are ideal for limited indoor space. Let us know your venue dimensions and we’ll help you choose.
Q: Can I choose the colour theme for my party?
A: Yes, many of our packages and ball pits come in themed or colour-coordinated styles—such as white and grey soft play, woodland soft play, princess soft play, or transport soft play. Whether you're going for pastel tones or vibrant jungle vibes, we’ve got something to match.
Q: What power or setup requirements should I consider?
A: Most soft play and ball pond items don’t require power, but some inflatables like the inflatable enclosure or play parks will need access to a plug socket. We’ll let you know exactly what’s needed when you book.
Q: Is soft play safe for very young children?
A: Yes—all our equipment is designed with little ones in mind. From baby high chairs to building blocks and baby play pits, everything is padded, low to the ground, and suitable for supervised play.
Q: Do you cover corporate events or public fun days?
A: Definitely. We’ve provided soft play, ball pits, Didicars, tables and chairs, and more for schools, festivals, shopping centres, and branded launches across London. We can handle setup in high-footfall areas and tailor packages for family-friendly appeal.
Q: Can you help recommend products for my party?
A: Of course! Whether it’s a 1st birthday ball volcano, a dinosaur package for your toddler’s bash, or a bouncy castle with matching activity centre and Happy Hopperz, we’re happy to guide you. Just drop us a message via our Contact page.
Q: What happens if it rains on the day of my event?
A: Light rain isn’t usually a problem for indoor setups, but for outdoor events, we recommend hiring in a covered or sheltered space. Soft play and ball pits must stay dry for safety and hygiene. If rain is forecast and your booking is for outdoors, contact us in advance and we’ll advise on options or reschedule where possible.
Q: Can I combine products to create my own package?
A: Yes! We love helping customers build custom setups. Combine a dinosaur soft play with a matching dinosaur ball pond, or pair a princess package with the princess castle soft play prop—it’s completely up to you.
Q: Are all your products cleaned between hires?
A: 100%. Every ball, mat, prop, and soft play piece is thoroughly cleaned, sanitised, and inspected after each use. Cleanliness is a top priority, especially for baby and toddler items like our baby soft play package and baby and toddler slide.
Q: Do you provide staff to supervise the equipment?
A: Our standard hires are self-supervised, but for larger public or corporate events, we can provide DBS-checked staff to monitor ball ponds, Didicars, or inflatables. Let us know if this is something you'd like to add.
Q: How long is a typical hire period?
A: Most hires are for a full day (up to 6–8 hours), but we can accommodate shorter or longer durations. For events like school fun days or shopping centre activations, we also offer multi-day hires.
Q: Do I need to supply my own balls for the ball pits?
A: Not at all! All our ball ponds come fully stocked—whether you choose blue and gold, pastel blue, green, or mixed colour balls. We even offer quirky options like chocolate balls!
Q: Can the equipment go upstairs or into a lift?
A: Yes—just let us know in advance. We’ve delivered to venues with stairs, tight lifts, narrow halls and more. Soft play is surprisingly portable when packed, and we always aim to make delivery work around your venue's layout.
Q: Do you take a deposit?
A: Yes. A small refundable deposit is typically required to secure your date, especially during peak season. We’ll confirm the exact amount and payment terms at the time of booking.
Q: Are your products suitable for nurseries and pre-schools?
A: Absolutely! Our soft play hire is ideal for nursery groups and toddler mornings. Popular options include Activity Package A, peach soft play, building blocks, and child-sized tables and chairs.
Q: Do you offer soft play specifically designed for adult use?
A: Yes. We provide soft play equipment that is built to withstand adult use, including options featured in categories like Adult Soft Play and Adult Ball Pit Hire. Many organisers also add larger pieces such as the 5 m by 3 m Big Round Ball Pond for a bigger play zone.
Q: Is adult soft play suitable for corporate events and team-building days?
A: Definitely. Adult soft play works very well at workplace socials, team-building sessions and company away days. It offers gentle activity and a light-hearted break from routine. Corporate planners often browse Product Launch and Soft Play Hire For Corporate Events in London for further inspiration.
Q: Can you deliver adult soft play to offices and indoor venues across London?
A: Yes. Our transport team delivers, sets up and collects throughout London, including Central London, the City, Mayfair and surrounding boroughs. For additional ideas and guidance, many organisers explore Mobile Soft Play Hire For Events in London.
Q: Do adults need supervision when using the soft play?
A: Adult guests usually manage themselves safely, but we recommend having someone nearby to ensure the area is used sensibly. For mixed-age events, you can also hire items from Ball Ponds or Soft Play Packages to create separate zones.
Q: Can I hire just a few items instead of a full package?
A: Yes—you can hire individual products like ball air jugglers, slides with mats, or even just baby high chairs and ball pond balls. We’re totally flexible depending on what you need.
Q: Do you have seasonal or holiday-themed products?
A: We do! From Christmas soft play packages to seasonal props and colour schemes, we’ve got options for festive events, end-of-term parties, Easter egg hunts, and more.