Payment Terms

Full payment plus a refundable £50 deposit must be received and cleared in full any day before the event date.

We will email over an invoice after we've received your booking form and scheduled your hired items on to a van.

Clients can either make the payment in full at the time of booking or make a partial payment of just the £50 refundable deposit.

Payment Methods

We take payment by bank transfer or by card. We don't currently accept cash payments.

Our payment details are provided on the invoice.

If paying by bank transfer, you have the option of paying just the deposit £50 now and the balance due before your event date.

If paying by card, you will have to pay the full amount. This will have to clear before your event date and may take up to 4 days to clear. There will be a secure payment link in the invoice for you to pay.

All card payments are processed by WorldPay. Most major credit and debit cards accepted.

We don't have access to any of your personal/payment details when you pay.

Clients who want to pay in full at time of booking

Payment in full can be made at the time of booking (when we send you an invoice). Please pay the invoice within 24 hours if this is your choice of payment.

Once payment has been received, we will send you confirmation of your hire by email. Deposits are refunded the next working day after your event.

Clients who only want to pay the deposit at time of booking

At least a £50 deposit is required within 24 hours to confirm a hire for our play equipment, with the balance due any day before the event date.

We operate a 'no pay, no play' policy so hirers MUST pay the balance and it must clear before the event date.

Please note, we may not always email reminders about paying the balance so remember to pay it if you choose to pay only the deposit initially.

If your booking is placed less than 48 hours before the event date, payment is required in full at the time of booking (an invoice will be emailed over).

What happens if I don't pay the deposit within 24 hours?

We do not hold/reserve play equipment without payment.

We do however understand life can get hectic and you may forget to pay. Invoices may also end up in your Junk box or go missing in cyberspace.

We will try to send you a reminder email asking if you'd still like to go ahead with the hire if we haven't received a payment after 48 hours. If no response, we will then cancel your booking and send a cancellation email.

Please note that reminder emails about payment and cancellation are a courtesy and may not always be possible, particularly during peak seasons, so we advise you to make payment within the time frame on the invoice.

If you haven't made a payment within the time frame on the invoice (24 - 48 hours) please Contact us before you make a payment at a later date to ensure the play equipment you require is still available to be delivered and collected.

If paying within the time limit will be an issue, notify us. We may be able to reserve play equipment for longer in special circumstances if you inform us and we agree to before hand.

Why do you charge a £50 deposit?

We charge a £50 deposit to ensure that ALL Terms and Conditions of Hire are respected and adhered to, and our play equipment is well looked after while in your care.

Simplified, it is to ensure that everything we deliver to you is collected in the condition it is delivered in; clean and undamaged with no signs of shoes, food and/or drinks and balls from the ball pond are collected and bagged by our arrival to collect. The deposit payment is not optional.

Will I get my deposit back?

As long as the Terms and Conditions of hire are adhered to, absolutely, yes.

Most of our clients are respectful of the play equipment in their care and we arrive to collect with absolutely no problems or serious damage.

All we ask is that no shoes, no food and no drinks are allowed on the play equipment to prevent damage and unsightly mess. All balls from the Ball Ponds must also be collected and bagged in to the wash nets we provide.

How do I get my deposit back?

Deposits are refunded by direct bank transfer. we will not refund you in cash on the day. Refunded deposits usually clear instantly but do please allow up to 48 hours.

You'll receive an automated email requesting payment details for a refund the day after your event. If you don't receive an email do please notify us.

Please note, we are unable to view account details if payment was made by bank transfer so payment details need to be sent to us.

If payment was made by PayPal, we will still ask you to confirm the PayPal address which the deposit should be refunded to. Deposits refunded by PayPal may incur a transaction fee levied by PayPal, which will be paid by the hirer.

If you've paid by card, we won't have access to your card details but will automatically refund to the car payment was taken from by the card processing company.

All information provided by our clients is protected by the Data Protection Act of 1998.

What happens if I pay and the weather is bad on my event day?

If the weather is bad or forecast to be bad on your event date you can cancel up to 48 hours before for a full refund.

We will offer a full refund of all payments made, provided you inform us a full 2 days before your event date. Poor weather is the only instance in which we offer a full refund of all monies made.

Refunds are paid the next working day, by bank transfer. Please allow 48 hours for refunds to clear.

If you cancel and the weather changes for the better on your event day and you'd like to go ahead again just call us as soon as you decide. If the play item you requested is still available and we have a van available, we'll deliver and collect as planned if possible or discuss alternatives.

These pages provide more information Weather Policy and Cancellation Policy.

How do I know you will turn up on the day after taking full payment plus a deposit?

We are a reputable and reliable company. One of our Company Goals is 100 % Reliability and 100 % Punctuality to every hire we take on.

We do everything within our power to ensure that we deliver the play equipment you have hired in good clean condition, and that we deliver and collect on time.

Only rarely and due to circumstances way beyond our control do we miss or are we late to hires we have taken on.

We understand how distressing it can be if the play equipment you hire can not be delivered or is delayed and we apologise profusely in advance if this is ever the case. All possible avenues to deliver and collect will be explored before we make the decision to not travel to you.

We have access to back up drivers, vans and plenty of play equipment however, if we need to cancel your booking due to reasons beyond our control we reserve the right to do so. This will almost always be in the case of us physically being unable to get to you - illness, road incidents and road closures, severe traffic due to accidents, broken down vehicles, accident or emergency relating to persons delivering and setting up the equipment and horrendous weather.

Cancellations

We do not offer refunds on any payments made if you decide to cancel (other than due to poor weather with notice given within 24 hours). Check out our detailed Cancellation Policy.

This excludes the refundable £50 deposit which is refunded subject to Terms and Conditions of Hire.