How to book our play equipment

Duration of Hire

  • Available for use between 10 a.m. and 7 p.m. (dependent on our delivery schedules). Earlier deliveries, later collections and overnight hire can be arranged for a small additional cost.

How it work's when you book

  • Fill in the booking form with the relevant information asked.
  • We receive your booking form and you'll get an acknowledgement email.
  • We'll check the times and space on the van can accommodate your hired play equipment.
  • Only then will we send you an invoice for payment.
  • Once we receive payment, we'll send over confirmation by email.
  • We'll see you on the party date!

Although we take all our bookings online, we are happy to help If you have any questions about this, our other soft play packages, or any of our other play equipment, please send us an email, or call us on 07936 961 025.

Why we take all our bookings online

We take all bookings for the hire of our play equipment online to remain organised and efficient. Our booking form is linked to an online diary which ensures that our play equipment is never double booked.

Our booking form also allows us to collect information relevant for a straightforward delivery and collection, most importantly, timings. It also helps us find out about access and parking at your venue. Find out more about Access Requirements.

Having all this information means we plan efficient routes covering all the parties our vans will be delivering to and collecting from each day.

How long you have the play equipment for

This soft play package is available for your party/event for its duration however, for maximum fuel and time efficiency, we operate a route of best fit for all the parties we'll be delivering to and collecting from for the day.

As a guide, our first deliveries are usually at about 10 a.m. and last collection's about 7 p.m, and delivery and collection will be anytime in between or at those hours. For an added cost, we can deliver earlier and collect later or the next morning.

For homes/venue's with flexible access, we'll always inform you of the time we'll be coming to deliver/collect a couple of days before your event by email. If your party is being held in a venue, provide access times on the booking form and we'll let you know if we have vans available for the times requested.

We do our best to deliver and set up before your party starts and collect only when it finishes between the hours of 10 a.m. and 7 p.m. If we can't accommodate your times as specified on the booking form, we'll let you know and suggest alternatives.

How to make a payment

We'll send you an invoice within 24 hours of receiving your booking form if we're able to provide play equipment to your party/event. The invoice has payment details. If you don't receive an invoice in that time window do please give us a call or drop us an email. Check out our Payment Terms.

Taking Care of Our Play Equipment

To maintain the upkeep of our play equipment we do insist on no shoes, no food and no drinks on any of our soft play equipment at any time: we get very cross if you do and don't refund deposits.